Policies and Warranty

Privacy & Security
Returns & Refunds
Terms of Use
Warranty
Trademark Statement

Privacy & Security

DownEast Laser Service, Inc. knows that you care about the security of your personal information. It is our policy to respect your privacy concerning any information we may obtain in the operation of our website. Our Privacy & Security policy outlines how we collect, use and protect the information you provide to us. Please read this policy and consider it in making informed decisions when using our website and our products and services. Use of this website indicates your acceptance of the Privacy & Security Policy as described below.

General Data Collection:

As is customary with most websites, DownEast Laser Service, Inc. collects non-personally identifying information of the sort that web browsers and servers typically make available, including: browser type, language preference, referring site and date and time of each visitor request.

DownEast Laser Service, Inc. also collects potentially personally-identifying information such as Internet Protocol (IP) addresses. We do not use such information for customor identification and do not disclose such information except in the manner outlined in the personally-identifying information section described below.

Use of Personally-Identifying Information:

Visitors to DownEast Laser Service, Inc.’s website who choose to order products and services, and/or obtain information about DownEast Laser Service, Inc., its products and services, will need to provide us with personally-identifying information. For instance, in order to process and ship your order, we will require the following information:

  • Name
  • Email address
  • Mailing address
  • Billing name
  • Billing address

If you are a registered user of the DownEast Laser Service, Inc. website and have supplied your email address, DownEast Laser Service, Inc. may occasionally send you an email to update you about new products or services, or to solicit your feedback.

Visitors to the website may always refuse to provide personally-identifying information, with the understanding that lack of this information may limit their activity at the site.

Other Agents with Limited Access to Personally-Identifying Information:

We employ other companies, organizations and suppliers to perform limited functions on our behalf. Examples include: order fulfillment, package delivery, email correspondence, and credit card processing. These organizations have access to personally identifying information as required to perform their functions, but may not use it for other purposes.

Other than to its employees, agents and suppliers as described above, DownEast Laser Service, Inc. discloses personally-identifying information only when required to do so by law, or when DownEast Laser Service, Inc. believes in good faith that disclosure is reasonably necessary to protect the property or rights of DownEast Laser Service, Inc., third parties or the public at large.

DownEast Laser Service, Inc. will not sell, lease or rent customer information to other companies, organizations or individuals.

Credit Card Payments

We use Paypal to process all credit card payments. Paypal will not use your information for any purpose other than processing your order. When your credit card information is transmitted, we use industry standard secure socket layer (SSL) encryption to ensure the security of your information. Only Paypal receives your credit card information; it is not stored on any of our servers.

Cookies:

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Cookies are routinely used by e-commerce sites to enhance the shopping experience and make shopping at the site more efficient.

DownEast Laser Service, Inc. uses cookies to help identify and track visitors, their usage of the website and their website preferences. Visitors who prefer not to have cookies placed on their computer are advised to set their browsers to refuse cookies before using the website, with the understanding that aspects of DownEast Laser Service, Inc.’s website may not function properly without the aid of cookies. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Cookies are routinely used by e-commerce sites to enhance the shopping experience and make shopping at the site more efficient.

DownEast Laser Service, Inc. uses cookies to help identify and track visitors, their usage of the website and their website preferences. Visitors who prefer not to have cookies placed on their computer are advised to set their browsers to refuse cookies before using the website, with the understanding that aspects of DownEast Laser Service, Inc.’s website may not function properly without the aid of cookies.

Third Party Venders & Cookies

DownEast Laser Service, Inc. uses third party vendors, including Google to deliver information and advertising regarding DownEast Laser Service, Inc., its products and services.

Third party vendors, including Google, show DownEast Laser Service, Inc. advertising on sites on the internet.

Third party vendors, including Google, use cookies to serve advertising based on a user’s prior visits to DownEast Laser Service, Inc.’s website.

Users may opt out of Google’s use of cookies by visiting the Google advertising opt out page. Alternatively, users can opt out of other third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Aggregated Statistics:

DownEast Laser Service, Inc. may collect and analyse statistical data about the behavior of visitors to its website. This data is only used for aggregate general analysis of the site, such as: number of unique visitors, pageviews or geographic representation. This aggregate data gives us valuable assistance in improving the site, but is not linked to personally-identifying information.

Privacy & Security Policy Changes:

DownEast Laser Service, Inc. reserves the right to make changes to its Privacy & Security Policy at any time and without notice. DownEast Laser Service, Inc. encourages visitors to check the Privacy & Security Policy frequently. Your continued use of the DownEast Laser Service, Inc. website following any such policy changes indicates your continued acceptance of the Privacy & Security Policy.

Disclaimer

DownEast Laser Service, Inc. will make every reasonable effort to provide secure transmission of the information from our visitors and customers to our site. Unfortunately, no data transmission over the internet can be 100% secure. While we will do our best to protect all personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we will do our utmost to ensure its security on our systems.

The Privacy & Security Policy and all statements on this site regarding privacy and data security are not intended to be a contractual obligation of any kind and any such obligation is hereby disclaimed.

Returns & Refunds

DownEast Laser Service, Inc. guarantees that our products will perform to your satisfaction.

In the event you receive a defective item, please notify us immediately and we will issue a Return Merchandise Authorization (RMA) number and form to be completed in accordance with our warranty policy.

Products returned without a completed Return Merchandise Authorization form will not be eligible for a refund or replacement.

Upon receipt of the returned item, DownEast Laser Service, Inc. will at your choice:

  • 1.) Send a replacement at no charge including ground shipping.
  • 2.) Issue a credit towards future purchases.
  • 3.) Issue a full refund.

Terms of Use

Your use of this Site is subject to the following Terms of Use, as well as, all applicable laws. Your access of this Site constitutes your unconditional agreement to follow and be bound by these Terms of Use. DownEast Laser Service, Inc. reserves the right to amend these Terms of Use at any time without prior or specific notice to you. Your use of the website after any such changes to the Terms of Use constitutes your agreement to the Terms of Use as modified.

Any links to other websites accessed as a result of your use of this Site are subject to the Terms of Use of their respective owners. When accessing and/or using other sites, be advised that you will be legally bound by the specific Terms of Use posted on those sites.

Use of This Site:

All materials on this Site, including but not limited to: text, images, icons, designs, illustrations, graphs and other materials are intended for personal, non-commercial use. Any communication or material submissions transmitted to the Site via electronic mail or otherwise will be considered as non-confidential and non-proprietary. The content and software on this Site are designed for use only as a shopping resource. Any other use is strictly prohibited.

The content contained within and related to this Site is protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. You do not acquire ownership or license to the use of any material or content related to this Site under these Terms of Use or by your use of the DownEast Laser Service, Inc. website. No material contained on this Site may be reproduced and/or distributed in any format without obtaining express written permission from DownEast Laser Service, Inc. Be advised that DownEast Laser Service, Inc. will aggresively enforce its proprietary and intellectual property rights to the fullest extent of the law, including civil remedies and criminal prosecution.

You are granted a non-exclusive license to access and view this wesite strictly in accordance with this Terms of Use Agreement and all applicable laws, to use the Site solely for its intended purpose and for your personal use.

Site Security:

Users are expressly prohibited from violating or attempting to violate the security of the Site, including without limitation, accessing unauthorized data; attempting to test the vulnerability of a system or network; breach security or tamper with authentication measures; violate the security and/or operation of the Site via transmission of a virus or through (without limitation) hacking, password mining, overloading, flooding, spamming, mailbombing, crashing, or other means.

Trademarks:

DownEast Laser Service, Inc. and the DownEast Laser Service, Inc. logo are service trademarks of DownEast Laser Service, Inc. and www.laser-printer.com. All other trademarks, brand names and registered trademarks displayed on this Site are the trademarks of their respective owners, and are not intended to imply any affliation or endorsement between DownEast Laser Service, Inc. and/or www.laser-printer.com and these companies. We use brand names and model designations for non-OEM cartridges and products for descriptive purposes only and solely to identify printer compatibility. We sell only remanufactured or compatible laser toner and inkjet cartridges. We do not sell OEM laser toner or inkjet printer cartridges.

Links to Other Websites from This Website:

Users may, through hypertext or other types of computer links, gain access to websites operated by persons, organizations or companies other than DownEast Laser Service, Inc. Such links are provided for reference purposes only and are the sole responsibility of their respective owners. DownEast Laser Service, Inc. assumes no responsibility for the content or operation of such websites and shall have no liability to you or any other person or entity for access and use of third party websites. A link from this website to any other website does not signify the endorsement of/or between DownEast Laser Service, Inc. and any third party websites. You assume sole responsibility for any use of third party websites accessed via links from this Site and further assume all responsibility for compliance with all Terms of Use at such sites.

Links to Other Websites from This Website:

The content on this Site is subject to change without notice and in the sole discetion of DownEast Laser Service, Inc.

DownEast Laser Service, Inc. does not guarantee or warrant the accuracy, timeliness or completeness of any information you access using the Site.

User-Generated Content:

Users entering information into the DownEast Laser Service, Inc. website are solely responsible for the content of that material. DownEast Laser Service, Inc. assumes no liability for user generated content.

Indemnification:

The User agrees to indemnify and hold harmless, DownEast Laser Service, Inc., its affiliates, employees, corporate officers, authorized representatives and suppliers from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of this Site.

Termination:

DownEast Laser Service, Inc. may change, discontinue or terminate the DownEast Laser Service, Inc. website at any time and without prior notice.

DownEast Laser Service, Inc. reserves the right, in its sole discretion, to terminate this Agreement at any time and do so immediately without notice, and deny you access to the Site, if you fail to comply with any term or provision of this Agreement.

You may terminate this Agreement at any time, provided that you discontinue any further use of the Site, and immediately destroy all materials and content obtained from the Site, including any and all copies, whether made under these Terms of Use or otherwise.

Incorporation of All Terms and Conditions:

These Terms of Use incorporate all other Terms and Conditions specified by DownEast Laser Service, Inc.’s website, including but not limited to, those stated in the Privacy & Security, Warranty and Returns & Refunds sections at this Site.

This Agreement constitutes the entire agreement between the parties and supersedes any and all other agreements whether oral or in writing, regarding the DownEast Laser Service, Inc. website and/or www.laser-printer.com.

Disclaimer:

This website and all contents, information and materials provided at this Site are provided to the User “as is” without any warranties of any kind, expressed or implied, including warranties of merchantibility, fitness for a particular purpose or non-infringement. DownEast Laser Service, Inc. reserves the right to make changes to the content, information, materials, products and pricing at this Site, at any time and without notice. DownEast Laser Service, Inc. does not warrant the accuracy and completeness of the content and materials at this Site. The content and materials at this Site may be out of date, and DownEast Laser Service, Inc. assumes no commitment to update the materials at this Site.

In no event will DownEast Laser Service, Inc., its employees, corporate officers, affiliates, suppliers, authorized representatives or other third parties referenced at this Site be held liable for any damages whatsoever, (including without limitation, those resulting from lost time, lost money, lost profits, lost data, business interuption or any loss or injury) arising from the use, misuse, inability to use or the results of use of this Site, any websites linked to this Site, or the materials or information contained at any or all such sites; whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials, products or information from this Site results in the need for servicing, repair, replacement or correction of equipment or data you assume all costs thereof. In no event will DownEast Laser Service, Inc., its employees, corporate officers, affiliates, suppliers, authorized representatives or other third parties referenced at this site be liable to you or anyone else for any decision made or action taken in reliance on this Site. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Warranty

DownEast Laser Service, Inc. guarantees that our products will perform to your satisfaction.

All of our products are covered by a full 90 Day Limited Warranty commencing on the original date of shipment from DownEast Laser Service, Inc. and/or its affiliate suppliers and applies solely to the original purchaser. In no event, will this Limited Warranty exceed the page count or duty cycle of the product as defined by the manufacturer.

If you receive a defective item, please notify us immediately. We will replace the item at no charge or issue you a full refund in accordance with the terms of this Limited Warranty and our Return Policy.

All products returned for replacement, credit or refund under the terms of this Limited Warranty must have a valid Return Merchandise Authorization (RMA) number and form issued by DownEast Laser Service, Inc.

Any claim under this Limited Warranty is reliant upon the following:

  • 1.) a completed RMA form by the original purchaser
  • 2.) a valid Return Merchandise Authorization (RMA) number
  • 3.) return of the defective item to DownEast Laser Service, Inc.

For further information on returning products, please see Returns & Refunds.

This Limited Warranty covers only defects arising under normal use and does not warranty failures or defects resulting from improper use, abuse, storage, neglect or alteration, usage not in full compliance and accordance with customary and/or specific product instructions, malfunctions attributable to electrical power and/or acts of nature, improper installation, alteration or repairs by persons or organizations not authorized by DownEast Laser Service, Inc.

Trademark Statement

DownEast Laser Service, Inc. and the DownEast Laser Service, Inc. logo are service trademarks of DownEast Laser Service, Inc. and www.laser-printer.com. All other trademarks, brand names and registered trademarks displayed on this Site are the trademarks of their respective owners, and are not intended to imply any affliation or endorsement between DownEast Laser Service, Inc. and/or www.laser-printer.com and these companies. We use brand names and model designations for non-OEM cartridges and products for descriptive purposes only and solely to identify printer compatibility. We sell only remanufactured or compatible laser toner and inkjet cartridges. We do not sell OEM laser toner or inkjet printer cartridges.